Why does the delivery date not correspond to the delivery timeline of X Y business days?

It is possible that the Seller or the courier partners have a holiday between the day you place your order and the date of delivery, which is based on the timelines shown on the product page. In this case, we add a day to the estimated date. Some courier partners and Sellers do not work on Sundays and this is factored into the delivery dates.

What is the estimated delivery time?

Sellers generally procure and ship the items within the time specified on the product page. Business days exclude public holidays and Sundays.

Estimated delivery time depends on the following factors:

• The Seller offering the product
• Product's availability with the Seller
• The destination to which you want the order shipped to and location of the Seller

Are there any hidden costs (sales tax, octroi etc) on items sold by Sellers on Dentganga?

There are NO hidden charges when you make a purchase on Dentganga. List prices are final and all-inclusive. The price you see on the product page is exactly what you would pay.

Why does the estimated delivery time vary for each seller?

You have probably noticed varying estimated delivery times for sellers of the product you are interested in. Delivery times are influenced by product availability, geographic location of the Seller, your shipping destination and the courier partner's time-to-deliver in your location.

Please enter your default pin code on the product page (you don't have to enter it every single time) to know more accurate delivery times on the product page itself.

Seller does not/cannot ship to my area. Why?

Please enter your pincode on the product page (you don't have to enter it every single time) to know whether the product can be delivered to your location.

If you haven't provided your pincode until the checkout stage, the pincode in your shipping address will be used to check for serviceability.

Whether your location can be serviced or not depends on

• Whether the Seller ships to your location
• Legal restrictions, if any, in shipping particular products to your location
• The availability of reliable courier partners in your location

At times Sellers prefer not to ship to certain locations. This is entirely at their discretion.

Why is the CoD option not offered in my location?

Availability of CoD depends on the ability of our courier partner servicing your location to accept cash as payment at the time of delivery.

Our courier partners have limits on the cash amount payable on delivery depending on the destination and your order value might have exceeded this limit. Please enter your pin code on the product page to check if CoD is available in your location.

I need to return an item, how do I arrange for a pick-up?

Returns are easy. Contact Us to initiate a return. You will receive a call explaining the process once you have initiated a return.

Wherever possible Dentganga will facilitate the pick-up of the item. In case, the pick-up cannot be arranged through Dentganga’s Logistic partner, you can return the item through a third-party courier service. Return fees are borne by the Buyer.

What do the different tags like "In Stock", "Available" mean?

'In Stock'

For items listed as "In Stock", Sellers will mention the delivery time based on your location pincode (usually 2-3 business days, 4-5 business days or 4-6 business days in areas where standard courier service is available). For other areas, orders will be sent by Registered Post through the Indian Postal Service which may take 1-2 weeks depending on the location.

‘Available'

The Seller might not have the item in stock but can procure it when an order is placed for the item. The delivery time will depend on the estimated procurement time and the estimated shipping time to your location.

'Preorder' or 'Forthcoming'

Such items are expected to be released soon and can be pre-booked for you. The item will be shipped to you on the day of it's official release launch and will reach you in 2 to 6 business days. The Preorder duration varies from item to item. Once known, release time and date is mentioned. 

'Out of Stock'

Currently, the item is not available for sale. Use the 'Notify Me' feature to know once it is available for purchase.

The item is popular and is sold out. You can however 'book' an order for the product and it will be shipped according to the timelines mentioned by the Seller.

'Temporarily Unavailable'

The product is currently out of stock and is not available for purchase. The product could be in stock soon. Use the 'Notify Me' feature to know when it is available for purchase.

'Permanently Discontinued'

This product is no longer available because it is obsolete and/or its production has been discontinued.

'Out of Print'

This product is not available because it is no longer being published and has been permanently discontinued.

Does Dentganga deliver internationally?

As of now, Dentganga doesn't deliver items internationally.

Contact Us

In any case you face any difficulty, kindly feel free to contact us: cs@dentganga.com

Contact Us

In any case you face any difficulty, kindly feel free to contact us: cs@dentganga.com

1. Introduction

1.1 Contract between Dentganga.com and You

You agree to enter into a legally binding contract with Dentganga.com (even if you are using our Services on behalf of a company). If you do not agree to this contract (“Contract” or “User Agreement”), do not join our Market Place. If you wish to terminate this contract, at any time you can do so by closing your account and no longer accessing or using our Services.

Service agreement 

This Contract applies to Dentganga.com Market Place, Dentganga apps and Dentganga services that state that they are offered under this Contract (“Services”).

Dentganga.com

You are entering into this Contract with Dentganga.com (also referred to as “we” and “us”).

If you reside in “India” and Other Countries, you are entering into this Contract with Dentganga.com and Dentganga.com will be the controller of your personal data provided to, or collected by or for, or processed in connection with our Services.

As a Visitor or Member of our Services, the collection, use and sharing of your personal data is subject to our privacy policy and updates.

1.2 Members

When you register and join the Dentganga.com platform, you become a Member. If you have chosen not to register for our Services, you may access certain features as a “Visitor.”

1.3 Change in contract

We may modify this Contract, our Privacy Policy, and our Cookies Policy from time to time. If we make material changes to it, we will provide you notice through our Services, or by other means, to provide you the opportunity to review the changes before they become effective. We agree that changes cannot be retroactive. If you object to any changes, you may close your account. Your continued use of our Services after we publish or send a notice about our changes to these terms means that you are consenting to the updated terms as of their effective date.

2. Obligation

2.1 Service Eligibility

The Services are not for use by anyone under the age of 14

You will only have one Dentganga.com account, which must be in your real name; and you are not restricted by Dentganga.com from using the Services. Creating an account with false information is a violation of our terms, including accounts registered on behalf of others or persons under the age of 21.

2.2 Your Account Information

Use strong password and keep it secret to you and will follow the Dentganga.com community guidelines. You are responsible for anything that happens through your account unless you close it or report misuse.

Your account belongs to you. However, if the Services were purchased by another party for you to use the party paying for such Service has the right to control access to and get reports. 

2.3 Payments 

If you become our premium member (Upcoming) you agree to pay us the applicable fees and taxes and to additional terms specific to the paid Services. Failure to pay these fees will result in the termination of your paid Services. Your purchase may be subject to foreign exchange fees or differences in prices based on location. We may store your billing and payment information even after it has expired, to avoid interruptions in services.

If you purchase a subscription, your payment method automatically will be charged at the start of each subscription period for the fees and taxes applicable to that period. 

All of your purchases of Services are subject to Dentganga.com’s refund policy.

We may calculate taxes payable by you based on the billing information that you provide us at the time of purchase.

You can get your billing details at “Dentganga.com Purchase History”.

2.4 Notice

Dentganga.com may provide notices by various means which includes on platform notifications, mails, and SMS. 

3 Shipping and Return Policy 

Sellers generally procure and ship the items within the time specified on the product page. Business days exclude public holidays and Sundays.

Estimated delivery time depends on the following factors:

• The Seller offering the product.
• Product's availability with the Seller
• The destination to which you want the order shipped to and location of the Seller

3.1 Return

Returns will be provided directly by the respective sellers under this policy in terms of which the option of exchange, replacement and/ or refund is offered by the respective sellers to you. All products listed under a particular category may not have the same returns policy. For all products, the returns/replacement policy provided on the product page shall prevail over the general returns policy. 

We have 7 Days, 10 Days, 30 Days, 7 Days, 10 Days, 30 Days Replacement Policy, for different type of products. 

Returns are easy. Contact Us to initiate a return. You will receive a call explaining the process once you have initiated a return.

Wherever possible Dentganga will facilitate the pick-up of the item. In case, the pick-up cannot be arranged through Dentganga’s Logistic partner, you can return the item through a third-party courier service. Return fees are borne by the Buyer.

3.2 No Return

If the item is non-returnable it is due to Consumable/Digital nature of the product. On these items we will not provide any kind of return, as we need to maintain their hygienic tag. 

However, in the unlikely event of damaged, defective, or different item delivered to you, you need to contact the Seller through our platform and post Seller’s approval, we will provide a full refund or free replacement as applicable. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.

4 Rights and Limitations

4.1 Availability of our services

We may change, suspend or discontinue any of our Services. We may also modify our prices effective prospectively upon reasonable notice to the extent allowed under the law.

We don’t promise to store or keep showing any information and content that you’ve posted. You agree that we have no obligation to store, maintain or provide you a copy of any content or information that you or others provide, except to the extent required by applicable law and as noted in our Privacy Policy.

4.2 Limitations of Services

Dentganga.com reserves the right to limit your use of the Services. Dentganga.com reserves the right to restrict, suspend, or terminate your account if you breach this Contract or the law or are misusing the Services.

4.3 Intellectual Property Rights

Dentganga.com reserves all its intellectual property rights in the Services. Trademarks and logos used in connection with the Services are the trademarks of their respective owners. 

5. Disclaimer

5.1 No Assurance

Dentganga.com makes no representation or warranty about the services, including any representation that the services will be uninterrupted or error-free, and provide the services (including content and information) on an “as is” and “as available” basis. 

5.2 Exclusion of liability

Dentganga.com will not be liable in connection for lost profits or lost business opportunities, reputation or loss of data or any indirect, incidental, consequential, special or punitive damages.

6. Termination

Both you and Dentganga.com may terminate this Contract at any time by deleting your account. Dentganga.com will immediately delete all your data shared on the platform except those shared by other members and are available in public forums. 

Any amounts owed by either party prior to termination remain owed after termination.

7. Governing Law and Disputes

This section shall not deprive you of any mandatory consumer protections under the law of the country to which we direct Services to you, where you have your habitual residence. You and Dentganga.com agree that the law of Indian Panel court (IPC) shall exclusively govern any dispute relating to this Contract and/or the Services. You and Dentganga.com agree that claims and disputes can be litigated only in New Delhi, India and we each agree to personal jurisdiction of the courts located in New Delhi, India. 

You agree that the only way to provide us legal notice is at the addresses provided in Section 10

8. Dentganga.com Platform Guidelines

• Provide accurate information to us and keep it updated.
• Use your real name on your profile; and
• Use the Services in a professional manner.
• You will not:
• Create a false identity on Dentganga.com.
• Will not create profile other than yourself.
• You will not use bot systems and other means to create spam on the platform.
• Will not breach and will not restrict any functionalities available on our platform by any means. 
• Copy, use, disclose or distribute any information obtained from the Services, whether directly or through third parties with Dentganga.com consent. 
• Share information which are not limited to you.
• Violate the intellectual property rights of others, including copyrights, patents, trademarks, trade secrets or other proprietary rights. 
• Using the word “Dentganga.com” or our logos in any business name, email, or URL except as provided in the Brand Guidelines.
• Reverse engineer, decompile, disassemble, decipher or otherwise attempt to derive the source code for the Services or any related technology that is not open source.
• Stating that you are an affiliate of Dentganga.com without our express consent.
• Violating any Professional Community Policies as per the IPC. 

9. Complaints regarding content

We adhere to the intellectual property rights of others. We require that information posted by Members be accurate and not in violation of the intellectual property rights or other rights of third parties. We provide a policy and process for complaints concerning content posted by our Members.

10. Reach Us

For general inquiries, you may contact us online. For legal notices or service of process, you may write us at below address:

Dentganga.com

Dentganga Pvt. Ltd.

1016/2 2nd Floor, SM plaza, Bypass Rd, opposite CISF, Mahipalpur, New Delhi, Delhi 110037

Email id: cs@dentganga.com , Mobile No:- 08068493764

For detailed policy and the other terms and conditions, please visit _attach the link_

Is it safe to use my debit/credit card on Dentalganga.com?

Your all types of transaction on Dentalganga.com is secure with the highest levels of transaction security currently available on the Internet. Dentalganga.com uses 256-bit encryption technology to protect your card information while securely transmitting it to the respective banks for payment processing.

All debit card and credit card payments on Dentalganga.com are processed through secure and trusted payment gateways managed by leading (PayU Money). They are using 3D Secure password service for online transactions, for extra security. 

Does Dentalganga.com store my credit/debit card infomation?

Dentalganga.com stores and using the first 6 and last 4 digits of your card number in a secure and encrypted manner. The first 6 digits (also known as the Bank Identification Number) are used to identify the bank name and country where your card was issued.

Payment Options

What credit/debit cards are accepted on Dentalganga.com?

We are accepting all types of credit/debit cards.

For International Cards, we only have American Express.

What other payment options are available on Dentalganga.com?

Apart from Credit and Debit Cards, we are accepting payments by Internet Banking, Cash-on-Delivery, Equated Monthly Installments (EMI), & UPI’s transactions. 

Privacy Policy

Dentalganga.com respects your privacy and we committed to protecting it. For more details, please see our Privacy Policy

Contact us

In any case you face any difficulty, kindly feel free to contact us: cs@dentganga.com 

For detailed policy and the other terms and conditions, please visit _attach the link_

Returns is a scheme provided directly by the respective sellers under this policy in terms of which the option of exchange, replacement and/ or refund is offered by the respective sellers to you. All products listed under a particular category may not have the same returns policy. For all products, the returns/replacement policy provided on the product page shall prevail over the general returns policy. 

Dentganga does not make any representations or warranties regarding specifics (such as quality, value, and salebility) of the products or services proposed to be sold, offered to be sold or purchased on the Platform (www.dentganga.com). Dentganga does not implicitly or explicitly support or endorse the sale or purchase of any products and services on the Platform. Dentganga is not involved in the quality check process. Seller does the complete quality check before dispatching the product to the Customer. Dentganga accepts no liability for any errors or omissions of third parties in relation to the products and services. 

Dentganga is not responsible for any non-performance or breach of any contract between Seller and buyers/Customer. Dentganga cannot and does not guarantee that Seller and buyers concerned will perform transaction(s) concluded on the Platform. Dentganga shall not and is not required to mediate or resolve disputes or disagreements between Seller and buyers.

Dentganga does not make any representations or warranties regarding item-specifics (such as legal title, creditworthiness, identity, etc.) of any of its users. Customer is advised to independently verify the bona fides of any particular product on the Platform and their best judgment in that regard.

Do refer the respective item's applicable return/replacement policy on the product page for any exceptions to this returns policy and the table below

No Return:

This item is non-returnable due to Consumable/Digitalnature of the product. On these items we will not provide any kind of return, as we need to maintain their hygienic tag. 

However, in the unlikely event of damaged, defective, or different item delivered to you, you need to contact the Seller through our platform and post Seller’s approval, we will provide a full refund or free replacement as applicable. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.

7/10/30 Days Return Policy 

What are the return guidelines?

Subject to the approval of the Seller in case of Refund, Replacement, following are the return guidelines:

Your address and the item that you wish to return must be eligible for return.

If the return is not eligible for Pickup, a Self-Return option will be given.

Once the return is received, you will, in accordance with Dentganga.com Refund Policy, be issued a refund to your original payment method.

For Pay on Delivery orders, refunds will be processed to your bank account (via National Electronic Funds Transfer (NEFT)).

Note: The Seller will refuse to accept the return if any accessories.

For any products for which a refund is to be given, the refund will be processed once the returned product has been received by the seller.

General Rules for a successful Return

1. During open box deliveries, while accepting your order, if you received a different or a damaged product, you will be given a refund. Once you have accepted an open box delivery, no return request will be processed, except for manufacturing defects. In such cases, this category-specific replacement/return general conditions will be applicable.
2. For products where installation is provided by Dentganga's service partners, do not open the product packaging by yourself. Dentganga authorized personnel shall help in unboxing and installation of the product. 
1. Wrong Delivery - (Customer received delivery message, product not delivered):
2. 'In case the product was not delivered, and you received a delivery confirmation email/SMS, report the issue within  from the date of delivery confirmation for the seller to investigate.
   
3. Withstanding anything written above, Seller will approve the refund or replacement case subject to a condition that the Seller receives all the items sent by the Customer requesting for a refund, Replacement.  
   

How to contact us with questions

You can contact us online chat or by mail at: cs@dentganga.com 

For detailed policy and the other terms and conditions, please visit _attach the link_

Date of last revision February 03, 2021

Oops! I entered the wrong shipping address in my order... Now what?